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Fundraising Standards

Our commitment to you

The London Sinfonietta is registered with the newly formed Fundraising Regulator; as such we will ensure our fundraising is legal, open, honest and respectful.

We will adhere to the Fundraising Promise

We will commit to high standards

  • We will adhere to the Fundraising Code of Practice
  • We will monitor fundraisers, volunteers and third parties working with us to raise funds, to ensure that they comply with the Code of Fundraising Practice and with this Promise
  • We will comply with the law as it applies to charities and fundraising
  • We will display the Fundraising Regulator badge on our fundraising material to show we are committed to good practice

We will be clear, honest and open

  • We will tell the truth and we will not exaggerate
  • We will do what we say we are going to do with donations we receive
  • We will be clear about who we are and what we do
  • We will give a clear explanation of how you can make a gift and change a regular donation
  • Where we ask a third party to fundraise on our behalf, we will make this relationship and the financial arrangement transparent
  • We will be able to explain our fundraising costs and show how they are in the best interests of our cause if challenged
  • We will ensure our complaints process is clear and easily accessible
  • We will provide clear and evidence based reasons for our decisions on complaints

We will be respectful

  • We will respect your rights and privacy
  • We will not put undue pressure on you to make a gift. If you do not want to give or wish to cease giving, we will respect your decision
  • We will have a procedure for dealing with people in vulnerable circumstances and it will be available on request
  • Where the law requires, we will get your consent before we contact you to fundraise
  • If you tell us that you don’t want us to contact you in a particular way we will not do so

We will be fair and reasonable

  • We will treat donors and the public fairly, showing sensitivity and adapting our approach depending on your needs
  • We will take care not to use any images or words that intentionally cause distress or anxiety
  • We will take care not to cause nuisance or disruption to the public

We will be accountable and responsible

  • We will manage our resources responsibly and consider the impact of our fundraising on our donors, supporters and the wider public
  • If you are unhappy with anything we’ve done whilst fundraising, you can contact us to make a complaint. We will listen to feedback and respond appropriately to compliments and criticism we receive
  • We will have a complaints procedure, a copy of which will be available on our website or available on request
  • Our complaints procedure will let you know how to contact the Fundraising Regulator in the event that you feel our response is unsatisfactory
  • We will monitor and record the number of complaints we receive each year and share this data with the Fundraising Regulator on request

If you have a complaint regarding our fundraising practice, please contact us.